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	<title>F9 Group Marketing and Technology Blog &#187; Call Center</title>
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		<title>Direct Response Marketing in this economy</title>
		<link>http://blog.f9group.com/marketing/direct-response-marketing/direct-response-marketing-in-this-economy/</link>
		<comments>http://blog.f9group.com/marketing/direct-response-marketing/direct-response-marketing-in-this-economy/#comments</comments>
		<pubDate>Sat, 21 Feb 2009 18:15:20 +0000</pubDate>
		<dc:creator>matt</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Direct Mail]]></category>
		<category><![CDATA[Direct Response Marketing]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Television]]></category>
		<category><![CDATA[Voice Broadcasting]]></category>
		<category><![CDATA[current]]></category>
		<category><![CDATA[F9 Group]]></category>
		<category><![CDATA[Loan Modification]]></category>
		<category><![CDATA[loan modification infomercial]]></category>

		<guid isPermaLink="false">http://blog.f9group.com/?p=1546</guid>
		<description><![CDATA[With this substantial downturn in the economy, companies are looking for ways to get the most for their money. Think of it as analogy to squeezing water from a rock.  If it can be done and you don&#8217;t have anything to drink, finding something that can do it can be a life saver.
F9 Group, [...]]]></description>
			<content:encoded><![CDATA[<p>With this substantial downturn in the economy, companies are looking for ways to get the most for their money. Think of it as analogy to squeezing water from a rock.  If it can be done and you don&#8217;t have anything to drink, finding something that can do it can be a life saver.</p>
<p><a href="http://www.f9group.com">F9 Group, Inc.</a> has quite a few products that can &#8220;squeeze water from a rock&#8221; for you and your business.  We currently came out with a suite of products and services for those who want to start testing the world of <a href="http://www.f9group.com">Direct Response Marketing</a>.  F9 Group, Inc. also has a suite of services for veteran Direct Response Marketers who would like to expand their business and get the most from their marketing money.</p>
<p>Below are some of the featured products and services currently being offered by F9 Group.</p>
<ul>
<li>Television air time purchasing.</li>
<li>Commercial and Infomercial production.</li>
<li>Radio advertising.</li>
<li>Web and internet advertising.</li>
<li>Turnkey lead generation and pre-qualification of potential customers.</li>
<li>
Instant call back services for lost leads.</li>
<li>Name and address capture for call center overflow.</li>
<li>24/7 call center with operators for call center overflow.</li>
<li>Marketing Plans and advice.</li>
<li>Phone system tracking and analytics.</li>
<li>Google mapping of customer data in real time.</li>
<li>Call center capacity testing.</li>
<li>Voice broadcasting and predictive dialers.</li>
<li>Store Locator service for both Web and Phone.</li>
<li>Virtual call center solutions for dispatching needs.</li>
</ul>
<p>Below are some snapshots of our <a href="http://www.f9group.com">Direct Response Marketing </a>system reports:</p>
<p>Minute by minute report for a particular show.  This report will help you identify what call to action gets customers to call.<br />
<img src="http://blog.f9group.com/wp-content/uploads/minutereport.gif" alt="Minute by minute"  width="75%" height="75%"/></p>
<p>This report is similar to the minute by minute, but it is an hourly report showing an overview of your airings for the day.  This is a good report for determining if a show aired and how well it did.<br />
<img src="http://blog.f9group.com/wp-content/uploads/hourreport.gif" alt="Hourly Report"   width="75%" height="75%"/></p>
<p>An abandoned report helps you identify how valid each call was in your call center.  A lot of calls is positive, but what if your customers are waiting too long on hold and abandon their call?  This report will help you identify if you need more operators available at any given time.<br />
<img src="http://blog.f9group.com/wp-content/uploads/abandoned.gif" alt="Abandoned Call Report"  width="75%" height="75%" /></p>
<p>A disposition report helps you get an overall view of your call dispositions.<br />
<img src="http://blog.f9group.com/wp-content/uploads/dispositions.gif" alt="Call Disposition Report"  width="75%" height="75%" /></p>
<p>Finally, I attached a top cities report.  This report will show you where your callers are caller from and help identify your strong markets.<br />
<img src="http://blog.f9group.com/wp-content/uploads/topcities.gif" alt="Top Cities"   width="75%" height="75%"/></p>
<p>Anyone interested in the suite of products and services F9 Group, Inc. offers, you may contact us via our website at <a href="http://www.f9group.com">www.f9group.com</a>. </p>

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		<title>Robocalls, IVR Broadcasts, Voice Broadcasting changes for 2009</title>
		<link>http://blog.f9group.com/current/robocalls-ivr-broadcasts-voice-broadcasting-changes-for-2009/</link>
		<comments>http://blog.f9group.com/current/robocalls-ivr-broadcasts-voice-broadcasting-changes-for-2009/#comments</comments>
		<pubDate>Thu, 15 Jan 2009 03:43:00 +0000</pubDate>
		<dc:creator>Admin</dc:creator>
				<category><![CDATA[Voice Broadcasting]]></category>
		<category><![CDATA[current]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[church]]></category>
		<category><![CDATA[ivr broadcast]]></category>
		<category><![CDATA[Loan Modification]]></category>
		<category><![CDATA[media]]></category>
		<category><![CDATA[nonprofit]]></category>
		<category><![CDATA[robocalls]]></category>
		<category><![CDATA[voice broadcast]]></category>

		<guid isPermaLink="false">http://blog.f9group.com/?p=1445</guid>
		<description><![CDATA[Robocalls, IVR Broadcasts, Voice Broadcasting, etc&#8230;
Call it what you want, but they all mean the same thing.  Your getting a call at dinner from a machine.
There is a bit of good news in 2009 for those that get these calls as well as for those that send them.  Of course this is all a matter [...]]]></description>
			<content:encoded><![CDATA[<p>Robocalls, IVR Broadcasts, Voice Broadcasting, etc&#8230;</p>
<p>Call it what you want, but they all mean the same thing.  Your getting a call at dinner from a machine.</p>
<p>There is a bit of good news in 2009 for those that get these calls as well as for those that send them.  Of course this is all a matter of perspective.  There are two stages to the change: In December 2008, robocalls were required to include an automated key-press or voice-activated opt-out. Beginning September 2009, telemarketers won&#8217;t be able to send out any robocalls without <em>&#8220;the prior express written agreement of the recipient to receive such calls.&#8221; </em></p>
<p>The benefit here for companies is that they may now broadcast without repercussion to those that accept to receive the calls (sans Political Messages <strong>of course</strong>).  I believe this is how it should be, as dialing white page data is merely war dialing. The FTC amended this <a href="http://www.ftc.gov/os/2008/08/R411001tsrfrn.pdf">telemarketing rule</a> after reviewing a slew of complaints from the public.</p>
<p><a href="http://www.f9group.com">F9 Group, Inc.</a> currently operates a large variety of voice broadcasting services, and has changed its broadcasting structure to accommodate the new law.  Our inbound/outbound system tracks current customers and establishes electronic signatures to manage the opt in and opt out procedures.</p>
<p>Several <a href="http://blog.f9group.com/current/loan-modification-infomercials-go-nationwide/">loan modification</a>, SEO, <a href="http://blog.f9group.com/current/f9-group-inc-expands-store-locator-service-nationwide-and-add-integration-with-live-operators/">call center</a>, infomercial and media buying companies have already started using the product. </p>
<p>For those that wish to comment on the new law or for those who wish to seek some free advice on how they can overcome some challenges of the changing market, feel free to contact F9 Group, or post a comment below. </p>

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		<title>F9 Group, Inc. expands store locator service nationwide and add integration with live operators</title>
		<link>http://blog.f9group.com/marketing/direct-response-marketing/f9-group-inc-expands-store-locator-service-nationwide-and-add-integration-with-live-operators/</link>
		<comments>http://blog.f9group.com/marketing/direct-response-marketing/f9-group-inc-expands-store-locator-service-nationwide-and-add-integration-with-live-operators/#comments</comments>
		<pubDate>Mon, 29 Dec 2008 18:31:07 +0000</pubDate>
		<dc:creator>matt</dc:creator>
				<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Direct Response Marketing]]></category>
		<category><![CDATA[News]]></category>
		<category><![CDATA[current]]></category>
		<category><![CDATA[F9 Group]]></category>
		<category><![CDATA[informercial]]></category>
		<category><![CDATA[Live Operator]]></category>
		<category><![CDATA[Loan Modification]]></category>
		<category><![CDATA[Mortgage]]></category>
		<category><![CDATA[Store Locator]]></category>

		<guid isPermaLink="false">http://blog.f9group.com/?p=1438</guid>
		<description><![CDATA[IRVINE,CA &#8211; December 28, 2008 &#8211; F9 Group, Inc. is widely known for their phone based store locator service. Recently, F9 Group, Inc. has been integrating this award winning service with the fail over option to have calls go to a live customer service agent if the caller requests it.  Calls will also go [...]]]></description>
			<content:encoded><![CDATA[<p><strong>IRVINE,CA &#8211; December 28, 2008</strong> &#8211; <a href="http://www.f9group.com/Products.cfm?page=Products">F9 Group, Inc.</a> is widely known for their phone based store locator service. Recently, F9 Group, Inc. has been integrating this award winning service with the fail over option to have calls go to a live customer service agent if the caller requests it.  Calls will also go to a live customer service agent if the system feels the caller is having difficulties finding a store.  The service expands beyond just the normal fail over system.  </p>
<p><a href="http://www.f9group.com/Products.cfm?page=Products">F9 Group, Inc.</a> will also call your customers back and link them to your stores if a caller hangs up before finding a store. Automotive, <a href="http://www.f9group.com/Marketing.cfm?page=Loan%20Modification%20Infomercial">Loan Modification</a>, Mortgage, and Direct marketing companies are already using the technology, and this is expected to expand in the next year.  </p>
<p>Vice President and Chief Developer <a href="http://www.f9group.com/AboutUs.cfm?Page=VicePresident">Matt Grofsky</a> said he has spent years perfecting the intelligent network to bring all this to life.  He goes on to say, &#8220;It couldn&#8217;t have come at a better time.  Companies now want more for their money.  The economy is creating a strain on what companies are willing to pay for when it comes to marketing and acquiring new customers. Companies are trying to find ways to use their marketing budgets more effectively.  We have several products that integrate these type of intelligent and automated systems so that companies can reduce their per acquisition costs.  Many times these companies also increase acquisition.&#8221;</p>
<p>Development has concluded on this project and companies are currently lining up to demo the software.  It was released in a limited beta test to three of F9 Group, Inc&#8217;s current subscribers, and expected in roll out is scheduled for Q1 of 2009.</p>
<p><strong>About F9 Group, Inc.</strong><br />
Does your business have multiple locations? Do your customers need to be routed to the closest store? Nationwide Chains and Franchises have been using Call-Q to track their marketing, route customers to stores, and re-capture lost customers. F9 Group, Inc. is all about maximizing your marketing investment and optimizing the intake of new and existing customers to lift revenue. Contact Us and Ask about our Store Locator with Lost Lead Technology for a demonstration of how we have been able to lift revenue by as much as 20% for our clients.</p>

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